Support and Updates

As a manufacturer, we offer not only a software for professional client management, but also support in installation, use and for any other queries. Our proficient support colleagues are there for you and offer fast, straightforward support.

DeskCenter offers, according to requirements, the following different support steps:   

Support Level Standard: 

Support Center, e-mail and telephone support for 1 year, lump sum remuneration according to the current price list of DeskCenter Solutions AG.

Support Level Preferred:

Same as Standard, in addition:  

Defined reaction time of 24 hours within the business hours of the manufacturer. The user can use a workday of in-house consulting services within the contract period at its business location.  Occurring expenses such as trip costs and overnight stay costs are calculated separately.  Contract period is 1 year. The current support price list of the DeskCenter Solutions AG will be applied. The remuneration depends on the acquired licenses.

Support Level Premium:

Same as Standard, in addition:  

Named Senior Consultant (firm point of contact), defined reaction time of 4 hours within the business hours of the manufacturer. Contract period is 1 year.  The current support price list of the DeskCenter Solutions AG will be applied. The remuneration depends on the acquired licenses. 

Updates: 

Regular updates improve the functionality of our products and provide for more stability in the daily work with DeskCenter. You will want to always use the newest version and benefit from important program improvements, new features and bug fixes.   

You can choose between 1 and 3 years of renewal for software updates. The current support price list of the DeskCenter Solutions AG will be applied. The remuneration depends on the acquired licenses.